Archive for March, 2009

On Customer Loyalty

March 26th, 2009 Comments(1)

I'm an exceptionally loyal customer. I love clean honest brands that deliver what they promise, and don't claim to do more than they can. I love sincere customer service, and recognise superior skills.

I buy the same products again and again for years if they work for me. Every month, I go to Kevin to get my hair cut, and Esther to get my brows trimmed. They do so quietly, without any attempt to hardsell anything.

In turn, I'm an impressive customer advocate. I wax lyrical about products and services I love, give glowing reviews, and convince people to try them.

I also work the other way. If I receive exceptionally bad service, I write in feedback. I expect something to be done. That's when I learned that single-cell organisms are being put in front of computers to make up banks.

Oh, Right

March 24th, 2009 Comments(1)

I have a blog.

Okaaay. Things have been a bit hectic lately. Be back later!